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 Return to Help Index
| Shipping and Returns |
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| What are your shipping charges? |
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Briefcase.com currently offers FREE shipping on orders over $99 shipped within the 48 continental United States. Alaska and Hawaii orders are billed $25 for standard shipping (3-7 business days), $50 for 2nd Day Air and $75 for Next Day Air shipping. Canadian customers will be billed $40 in shipping charges. Other foreign country orders will be charged $60 (3-10 business days).
Briefcase.com uses UPS and the United States Postal Service (USPS) exclusively and offers the option of Ground service, 3 Day Select service, 2nd Day Air service, Next Day Air service; and for some packages, USPS Priority Mail and USPS Global Express.
We make every effort to ship orders within 1-2 business days of receipt, but this timing may vary by product. Please note that orders consisting of more than one brand will likely arrive at their destination over multiple days due to varied processing times.
Note: Free shipping applies to orders over $99 to the contiguous United States. If a return on a free shipping order causes the order total to fall below $99, a $10.95 shipping fee will be applied.
Total estimated delivery times from date of purchase, and exact pricing is as follows:
UPS Ground FREE on orders over $99. $10.95 on orders under $100:
* 2-7 business days to the 48 Continental United States
* 3-10 business days to Rural Routes within the 48 Continental United States
* Not available for AK, HI, P.O. Boxes, military APO/FPO addresses, or foreign shipping addresses
UPS 3 Day Select ($29.00 per piece):
* 3-5 business days to the 48 Continental United States
* Not available for AK, HI, P.O. Boxes, military APO/FPO addresses, or foreign shipping addresses
UPS 2nd Day Air ($40.00 per piece):
* 2-5 business days to the 48 Continental United States
* 2-7 business days to HI and AK ($50.00 per piece)
* Not available for P.O. Boxes, military APO/FPO addresses, or foreign shipping addresses
UPS Next Day Air ($65.00 per piece):
* 1-3 business days to the 48 Continental United States
* 1-7 business days to HI and AK ($75.00 per piece)
* Not available for P.O. Boxes, military APO/FPO addresses, or foreign shipping addresses
USPS Priority Mail ($25.00 per piece):
* 3-10 business days to HI,AK,AS,FM,GU,MH,MP,PW,PR,VI,AE,AA,AP
International Canada ($40.00 per piece):
* 5-10 business days to Canada
* Does not include any applicable taxes, duties, or other fees. Please check with your local customs office for exact charges.
International ($60.00 per piece):
* 5-10 business days to the following countries: American Samoa, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Brazil, Bermuda, Belgium, Cayman Islands, Chile, China, Costa Rica, Denmark, Ecuador, Egypt, Fiji, Finland, France, Cyprus, Germany, Greece, Greenland, Guam, Guatemala, Holland, Jamaica, Japan, Iceland, Macau, Malawi, Monaco, Israel, Italy, Mexico, Micronesia, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norfolk Island, Northern Ireland, Norway, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Republic of Ireland, Saudi Arabia, Scotland, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Tahiti, Thailand, Trinidad & Tobago, Turkey, United Arab Emirates, United Kingdom, Vatican City State, Venezuela, Wake Island, Wales, US Virgin Islands
* Does not include any applicable taxes, duties, or other fees. Please check with your local customs office for exact charges.
Orders that are placed after 11:00 a.m. CST do not ship the same day. Also please remember to add extra time for monogrammed orders.
Note: Upgrading service to 2nd Day Air or Next Day Air means your product will arrive two business days or one business day (respectively) after the product has been shipped. Weekends are not calculated in the shipping time. However, the processing time and fulfillment period does not change for 2nd Day and Next Day orders. This processing period is anticipated to be 1-2 business days.
Briefcase.com charges a $15 surcharge on parcels returned to us because of customer refusal or incorrect/missing address information.
NOTE: Free shipping is only available for orders shipped to the contiguous U.S. Offer is not retroactive and cannot be applied to previous orders. If you return items that reduce the sale total to below $99, you will be charged the normal shipping fee.
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| What is your cancellation policy? |
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If an item(s) is backordered (out of stock) you can cancel at any time to receive full credit. We must be notified of the cancellation before your order ships. All in-stock orders must be cancelled within one hour of placing the order. |
| What is your return policy? |
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Our return policy is simple - We unconditionally guarantee all unused or defective merchandise for 30 days from the order date, with no restocking fee. If you are not completely satisfied with your purchase you may return any unused or defective merchandise for a prompt refund or exchange (shipping costs excluded); the only exception is personalized (monogrammed), special order/bulk, Clearance, and Deal of the Day items, which cannot be returned or exchanged. Also, please keep in mind that dimensions listed are approximate.
You may use any shipper you prefer to send your return to us, however we recommend using a traceable method such as UPS Ground. We do not pay to ship items back to us. All items must be in the condition you received them with all hang tags attached and in the original box. Any price adjustments will be applied to the credit card used to make the original purchase. Your card will be credited for the price of the bag and any taxes. This credit will not include any original shipping charges. Your credit will appear after Briefcase.com has received and processed your returned item through our return procedure.
NOTE: Exchanges are charged a $10 shipping charge to send the item(s) for which you're exchanging.
Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
NON-U.S. CUSTOMERS: For orders outside of the 50 United States, all shipping costs (to and from us) will be paid by the customer. This applies to returns, exchanges, repairs, etc. |
| How do I return an item? |
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You must email us at returns@briefcase.com to receive return/exchange instructions and a Return Merchandise Authorization (RMA) number. Returns and exchanges will not be accepted without an RMA number (No exceptions will be made). When emailing our returns department please provide your Order ID number or other order details so we can look up your account to expedite the return process. |
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