Briefcase.com currently offers FREE UPS Ground shipping on orders over $50 shipped within the 48 continental United States. Alaska and Hawaii orders are billed $18 for standard shipping (3-7 business days), $40 for 2nd Day Air and $57 for Next Day Air shipping. Canadian customers will be billed $30 in shipping charges. Other foreign country orders will be charged $50 (3-10 business days).

Briefcase.com uses UPS and the United States Postal Service (USPS) exclusively and offers the option of Ground service, 3 Day Select service, 2nd Day Air service, Next Day Air service; and for some packages, USPS Priority Mail and USPS Global Express.

We make every effort to ship orders within 1-2 business days of receipt, but this timing may vary by product. Please note that orders consisting of more than one brand will likely arrive at their destination over multiple days due to varied processing times.

Total estimated delivery times from date of purchase, and exact pricing is as follows:

UPS Ground (FREE on orders over $50. $7.95 on orders under $50.): (Includes processing, packing and shipping time)

* 2-7 business days to the 48 Continental United States

* 3-10 business days to Rural Routes within the 48 Continental United States

* Not available for P.O. Boxes, military APO/FPO addresses, or foreign shipping addresses

UPS 2nd Day Air ($30.00): (Includes processing, packing, and shipping time)

* 2-5 business days to the 48 Continental United States

* 2-7 business days to HI and AK ($40.00)

* Not available for P.O. Boxes, military APO/FPO addresses, or foreign shipping addresses

UPS Next Day Air ($47.00): (Includes processing, packing, and shipping time)

* 1-3 business days to the 48 Continental United States

* 1-7 business days to HI and AK ($57.00)

* Not available for P.O. Boxes, military APO/FPO addresses, or foreign shipping addresses

USPS Priority Mail ($18.00): (Includes processing, packing and shipping time)

* 3-10 business days to HI,AK,AS,FM,GU,MH,MP,PW,PR,VI,AE,AA,AP

USPS Global Express ($30.00): (Includes processing, packing and shipping time)

* 3-10 business days to Canada

* Does not include any applicable taxes, duties, or other fees. Please check with your local customs office for exact charges.

USPS Global Express ($50.00): (Includes processing, packing and shipping time)

* 3-10 business days to the following countries: Argentina; Austria; Australia; Aruba; Barbados; Belgium; Bermuda; Brazil; Bahamas; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Finland; Fiji; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; New Caledonia; Netherlands; Netherlands Antilles; New Zealand; Norfolk Island; Norway; Panama; Peru; Papua New Guinea; Philippines; Poland; Puerto Rico; Portugal; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Turkey; Trinidad and Tobago; United Arab Emirates; United Kingdom; and Venezuela

* Does not include any applicable taxes, duties, or other fees. Please check with your local customs office for exact charges.

Note: Upgrading service to 2nd Day Air or Next Day Air means your product will arrive two business days or one business day (respectively) after the product has been shipped. However, the processing time and fulfillment period does not change for 2nd Day and Next Day orders. This processing period is anticipated to be 1-2 business days.

Returns & Exchanges

We provide a 30 day unconditional guarantee on all of our merchandise. The only exception to this are clearance items, personalized products, gift certificates, and custom orders; which are non-returnable.

You may return your order within 30 days provided all items are in new and unused condition.

A 10% restocking fee is charged for all returns. However, there is no restocking fee applied to exchanges. Exchanges are charged a $10 shipping fee to send the replacement order to you.

Any price adjustments for exchanges will be applied to the credit card used to make the original purchase. Credits for refunds and exchanges will appear after we have received and processed your return/exchange.

Your return will be processed promptly once we receive your item(s). The time it takes for credit card companies to process credits varies, so please allow one to two billing cycles for your credit to appear on your charge card statement.

IMPORTANT: You must email us at returns@briefcase.com to receive return/exchange instructions and a Return Merchandise Authorization (RMA) number. Returns and exchanges will not be accepted without an RMA number. When emailing our returns department please provide your Order ID number or other order details so we can look up your account.